Privacy policy

Last updated: November 21, 2024

Privacy Policy

This Privacy Policy describes how Sawahood LTD ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from sawahood.com, or otherwise interact with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, website visitor, or any other individual whose information we have collected.

At Sawahood LTD, we are committed to protecting your personal information and respecting your privacy. This policy explains how we handle your data and ensures that your personal information is secure. Please read it carefully before using our services or submitting your information. Sawahood LTD will never transfer your personal data to any third party for marketing purposes.

Information We Obtain 

We may collect personal information to provide services, ensure compliance, and improve your experience. This includes your name, contact details, address, purchase history, account, and payment information (processed securely). We may also collect website data, such as cookies, browsing behavior, preferences, location, and IP address (with consent) for marketing and updates. Additionally, we process information to prevent crimes or meet legal obligations.

When you sign up for our newsletter, place an order, or contact customer service, we may gather personal details like name, email, phone number, and shipping information. Cookies may also collect session data, including pages viewed and session duration.

How We Use Your Information

We may use your data to process and deliver orders, manage accounts, and enhance your experience. With your consent, we may send updates, offers, and newsletters, but you can opt out anytime through the unsubscribe link in our emails. To comply with legal obligations or assist authorities when required, we process relevant data. Additionally, cookies and session activity help us analyse user trends and improve our website’s performance.

Cookies

Cookies are small text files that improve your browsing experience by ensuring the site functions properly, tracking user activity for analytics, and showing relevant advertising content. You can manage or delete cookies through your browser settings, but disabling them may impact your experience.

Sharing Your Information

We may share personal data only when necessary to fulfil orders, comply with legal obligations, protect Sawahood LTD and its users, or work with trusted third-party providers for operational support. Our site may link to third-party platforms; we are not responsible for their privacy practices or content, and we encourage reviewing their policies.

Children’s Personal Information

Sawahood LTD is designed for a general audience and is not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children under the age of 16 through the Site. If you believe that a child under the age of 16 may have provided us with personal information through the Site, please contact us as specified below.

Your Rights

Under applicable data protection laws, you may have the right to request:

  • Details of the personal information we hold and process about you, including information regarding how your data may be shared.
  • The correction of any inaccurate personal information or the completion of incomplete data.
  • The limitation or restriction of the processing of your personal information in certain circumstances.
  • A copy of your personal information.
  • The deletion of your personal information in certain cases.

You can also opt out of certain types of processing and withdraw any consent you have given to us at any time. Please note that withdrawing consent does not affect the lawfulness of any processing done prior to the withdrawal.

To exercise any of these rights or change your preferences, please contact us at hello@sawahood.com. We aim to respond to requests within one month.

Retention of Information

We may keep your personal information only as long as necessary to fulfil the purposes outlined in this policy. Typically, we retain data while you are an active customer and for up to 5 years afterwards or as required by law. If you ask us to delete your information, we will securely dispose of it unless retention is legally required.

Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at hello@sawahood.com